Medgen Community services Limited - Trading as MCS Healthcare Limited

Annual Return 2025/2026

The Annual Return is an online form that registered adults and children’s services providers are legally required to complete each year under the Regulations and Inspection of Social Care (Wales) Act 2016 (RISCA) . The purpose of Annual Returns is to provide the public with comprehensive, comparable and robust information on the quality of care and support services.

Provider: Medgen Community services Limited - Trading as MCS Healthcare Limited

Provider summary

The provider was registered on: 07/08/2025
The following lists the provider conditions: There are no conditions associated to the provider

Training and workforce planning arrangements

Arrangements in place during the last financial year for identifying, planning and meeting the training needs of staff employed by the service provider. The service remains in the initial mobilisation phase. This service does not currently have a service user receiving support.
Arrangements in place during the last financial year for the recruitment and retention of staff employed by the service provider. The service remains in the initial mobilisation phase. This service does not currently have a service user receiving support.

Regulated services delivered by this provider

Service name Service type Type of care
MCS Central Wales Domiciliary Support Service None

Service: MCS Central Wales

Service summary

Service Type Domiciliary Support Service
Type of Care None
Approval Date 07/08/2025
Maximum number of places 0
Partnership Area Powys
Service Conditions
  • Medgen Community services Limited - Trading as MCS Healthcare Limited is registered to provide a domiciliary support service in Powys regional partnership area
  • The responsible individual for this service is James Gordon
How many people in total did the service provide care and support to during the last financial year? 0

Service management

Responsible Individual(s) James Gordon
Manager(s) Aurelia Chirosca

Service contact details

Service Telephone Number 03337337000
Service Contact Email Address newbusiness@mcshealthcare.co.uk

Languages used at the service

What is the main language through which the service is provided? Both
Other languages used in the provision of the service There are no other languages used at the service
Non-verbal communication methods used at the service There are no non verbal communication methods used at the service

Engagement with people using the service

As the service had no people using it during the last financial year, there were no opportunities to consult individuals directly. However, the service maintained its consultation arrangements, including policies and processes for gathering feedback, so they remain ready to implement as soon as people begin using the service.

Compliance and quality statement

Not Inspected - Improvements Underway

We were not inspected by Care Inspectorate Wales during the reporting period. However, through our own checks, we identified areas where we needed to strengthen our approach to meet the standards under section 27(1) of the 2016 Act. We've taken action to make those changes and will keep monitoring progress. Our priority is to ensure people receive care, which is responsive, supportive, and focused on their individual needs.

Fees charged by the service

The minimum hourly rate payable during the last financial year? £0
The maximum hourly rate payable during the last financial year? £0

Complaints processed by the service

Total number of formal complaints made during the last financial year 0
Number of active complaints outstanding 0
Number of complaints upheld 0
Number of complaints partially upheld 0
Number of complaints not upheld 0

Staff working at the service

Staff summary

The total number of full time equivalent posts at the service (as at 31 March) 1

Posts and vacancies

Role type No. of staff in post Total vacancies
Manager 1 2

Training undertaken

Induction and Health & Safety
Role type Induction Health & Safety
Manager All staff have completed All staff have completed
Equality, Diversity & Human Rights and Infection, prevention & control
Role type Equality, Diversity & Human Rights Infection, prevention & control
Manager All staff have completed All staff have completed
Manual Handling and Safeguarding
Role type Manual Handling Safeguarding
Manager All staff have completed All staff have completed
Medicine Management and Dementia
Role type Medicine Management Dementia
Manager All staff have completed All staff have completed
Positive Behaviour Management and Food Hygiene
Role type Positive Behaviour Management Food Hygiene
Manager All staff have completed All staff have completed

Contractual arrangements

Permanent Staff, Fixed Term Contracted Staff and Volunteers
Role type No. of permanent staff No. of fixed term contracted staff No. of volunteers
Manager 1 0 0
Agency/Bank Staff & Non-Guaranteed Hours (zero hours) Staff
Role type No. of agency/bank staff No. of non-guaranteed hours (zero hours) staff
Manager 0 0

Full time v part time information

Role type No. of full time staff No. of part time staff
Manager 0 1

Staff qualifications

Hold required qualification & Working towards required qualification - not apprenticeship
Role type Hold required qualification Working towards required qualification - not apprenticeship
Manager 1 0
Working towards required qualification - apprenticeship & Qualification not required for role
Role type Working towards required qualification - apprenticeship Qualification not required for role
Manager 0 0